Privacy Policy

HIPAA Notice of Privacy Practices

Effective Date
8/19/2026

This Notice of Privacy Practices describes how Embrace Prevention Care may use and disclose your protected health information (PHI) to carry out treatment, payment, or health care operations, and for other purposes that are permitted or required by law. It also describes your rights regarding your PHI.

Our Commitment to Your Privacy

We are dedicated to protecting your health information. We maintain administrative, technical, and physical safeguards to ensure your information is secure and used appropriately.

Understanding Your Health Information

Protected Health Information (PHI) is information about you that may identify you and that relates to your past, present, or future physical or mental health or condition, the provision of health care to you, or payment for health care services.

Uses and Disclosures of PHI

Treatment: We may use and disclose your PHI to provide, coordinate, or manage your health care and related services.
Payment: We may use and disclose your PHI to obtain payment for services we provide.
Health Care Operations: We may use and disclose your PHI for quality assessment, training, and administrative activities.
Required by Law: We may disclose PHI when required by federal, state, or local law.
Public Health Activities: We may disclose PHI for public health activities.
Health Oversight Activities: We may disclose PHI to health oversight agencies.
Judicial and Administrative Proceedings: We may disclose PHI in response to court orders or subpoenas.
Law Enforcement: We may disclose PHI for certain law enforcement purposes.
Research: We may use and disclose PHI for research subject to legal requirements.
Threat to Health or Safety: We may disclose PHI to prevent serious threats to health or safety.

Your Rights Regarding Your PHI

Right to Access
Right to Amend
Right to an Accounting of Disclosures
Right to Request Restrictions
Right to Request Confidential Communications
Right to a Paper Copy of This Notice

Electronic Communications via Text Message (SMS)

In addition to phone calls, mail, email, and secure portal messages, Embrace Prevention Care may send you text (SMS) messages after obtaining your consent.

Appointment reminders and confirmations
Care coordination communications
Follow-up communications related to services you receive
Wellness and preventive care reminders
Patient support communications
Responses to requests or inquiries initiated by you
General program updates related to your care

While we use HIPAA-compliant vendors where appropriate, standard SMS is not fully secure. We limit PHI in text messages, do not send complete medical records by SMS, and avoid highly sensitive information whenever possible. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is voluntary and not a condition of receiving healthcare services.

Protection of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data, consent records, and mobile numbers will not be sold, rented, shared, transferred, or disclosed for marketing purposes. Vendors supporting healthcare communications must protect information under applicable privacy obligations.

SMS Terms and Conditions

Message frequency may vary.
Message and data rates may apply.
Messages may include appointment reminders, care coordination, patient support, wellness reminders, and responses to inquiries.
Reply STOP to opt out.
Reply HELP for assistance.
Consent to receive texts is not required to receive healthcare services.
Mobile opt-in data and consent information will not be shared with third parties or affiliates for marketing purposes.

Acknowledgement of Receipt and Consent to Text Message Communications

By signing below, I acknowledge that I have received and read the Notice of Privacy Practices, consent to receive informational healthcare-related texts, understand SMS may not be fully secure, and may revoke consent at any time by replying STOP.

Patient Name: _______________________
Date of Birth: _______________________
Mobile Phone Number: _______________________
Signature: _______________________
Date: _______________________
POA Name (if applicable): _______________________
POA Signature: _______________________

Changes to This Notice

We reserve the right to change this Notice and make the new Notice effective for information we already have and receive in the future.

Contact Information

22 Fosen Way
Andover, MA 01810
877-311-2755

Complaints

If you believe your privacy rights have been violated, you may file a complaint with Embrace Prevention Care or with the Secretary of the Department of Health and Human Services, including through www.hhs.gov/ocr/privacy/hipaa/complaints/index.html.